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Answers to your questions

Most questions can be answered right here. If yours is not, our office address and map, phone number, WhatsApp and Instagram are at the bottom of this page.

How do I open a Moroos account?

With an Iranian mobile number in your own name. You receive a code by text message and your vault is created. Rial withdrawals and physical delivery also require identity verification with your national ID.

Can I use Moroos from outside Iran?

Moroos is built for people in Iran. You sign up with an Iranian mobile number, and identity verification with an Iranian national ID, done online, is required before rial withdrawals and physical delivery. Money moves only to and from Iranian bank accounts in your own name, and the app itself is in Persian.

How do I add money to my rial wallet?

Moroos has no direct payment gateway. You transfer the amount by card-to-card or bank transfer to one of the official accounts shown in the app, then upload a photo of the receipt; once it is approved, the amount is added to your wallet.

How do I buy or sell gold?

On the home screen, tap Buy or Sell and enter a weight or an amount. The price is locked for a few seconds so you have time to decide; after that, you ask for a fresh price.

How are withdrawals paid?

Each withdrawal request is reviewed and approved, and the money is paid to the IBAN registered in your name. Withdrawals go only to an account in your own name.

Where is my gold held?

Your gold balance is recorded in Moroos's double-entry ledger, and every change to it leaves a permanent trail. If you want to receive your gold physically, you request it from inside your account.

Direct contact

Moroos has one office, in Shahrekord. In-person bar collection happens there too.

Address
Unit 111, 2nd floor, Imam Sadegh Complex, 12 Moharram Street, Shahrekord, Iran
Instagram
@moroos.gold
Directions withNeshanBaladGoogle Maps

Everything to do with your account — buying, selling, deposits, withdrawals and following an order — is done and recorded inside the account itself, and its history stays with you.

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